The Role of Hierarchy in Face-to-Face and E-Supported Mediations: The Use of an Online Intake to Balance the Influence of Hierarchy

Authors / Editors

Research Areas

Publication Details

Output type: Journal article

Author list: Bollen K, Euwema M

Publisher: Wiley

Publication year: 2013

Journal: Negotiation and Conflict Management Research (1750-4708)

Volume number: 6

Issue number: 4

Start page: 305

End page: 319

Number of pages: 15

ISSN: 1750-4708

eISSN: 1750-4716

Languages: English-Great Britain (EN-GB)

• View in Web of Science
•  | 
• View on publisher site
•  | 
• View citing articles in Web of Science

Unpaywall Data

Open access status: closed

Abstract

This study investigates the effects of hierarchical differences on mediation satisfaction in e-supported mediations compared to face-to-face mediations. Specifically, we compare face-to-face mediations and mediations in which an online intake is used before the joint face-to-face session (hybrid types of mediation). We assume that the use of an online intake before the joint mediation mitigates the effects of hierarchy on parties' satisfaction with the mediation. To test our hypotheses, we use data from real mediation cases dealing with hierarchical labor conflicts in the Netherlands. In line with our hypothesis, results show that supervisors feel more satisfied with the mediation when involved in a face-to-face mediation, but subordinates and supervisors feel equally satisfied when an online intake is used before the mediation. Implications for mediation theory and practice are discussed.

Keywords

hierarchy, mediation, power, technology

Documents

No matching items found.