Workplace Mediation: An Underdeveloped Research Area

Authors/Editors

Research Areas

Publication Details

Output type: Journal article

Author list: Bollen K, Euwema M

Publisher: Wiley

Publication year: 2013

Journal: Negotiation Journal (0748-4526)

Volume number: 29

Issue number: 3

Start page: 329

End page: 353

Number of pages: 25

ISSN: 0748-4526

eISSN: 1571-9979

Languages: English-Great Britain (EN-GB)

• View in Web of Science
•  | 
• View on publisher site
•  | 
• View citing articles in Web of Science

Unpaywall Data

Open access status: closed

Abstract

In this article, we review the literature on workplace mediation. To organize the literature in a logical way, we have relied primarily on the model of Margaret Herrman and her colleagues and examine the important influence of culture and feedback loops on the practice of workplace mediation. Workplace mediation has become a frequent practice in the United States, Europe, much of Asia, and Australia. In the literature, we have found various descriptions of this practice as well as long lists of its assumed benefits, but empirical studies examining the effectiveness of workplace mediation have been few; a limited number of studies have investigated which conditions ensure the effectiveness of workplace mediation, and few studies have relied on observations. As such, workplace mediation represents an underdeveloped research area. In this article, we describe the findings from the existing literature and offer suggestions for future research.

Keywords

conflict resolution, employment disputes, labor mediation, mediation, workplace conflict, workplace mediation

Documents

No matching items found.