Substantive and relational effectiveness of organizational conflict behavior

Authors/Editors

Research Areas

Publication Details

Output type: Journal article

Author list: Euwema MC, Van De Vliert E, Bakker AB

Publisher: Emerald

Publication year: 2003

Journal: International Journal of Conflict Management (1044-4068)

Volume number: 14

Issue number: 2

Start page: 119

End page: 139

Number of pages: 21

ISSN: 1044-4068

Languages: English-Great Britain (EN-GB)

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Open access status: closed

Abstract

In this observation study the theory of conglomerated conflict behavior is tested. The impact of seven conflict behaviors on substantive and relational conflict outcomes is examined through multiple independent observations of 103 Dutch nurse managers handling a standardized conflict. Results show that process controlling is most important for achieving substantive outcomes, whereas problem solving, confronting, and forcing are most important for relational outcomes. In addition, substantive and relational outcomes are positively related. Implications for managerial practice and training are discussed.

Keywords

conflict behavior, observation study, relational outcomes, substantive outcomes, theory of conglomerated conflict behavior

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